The battery in my 8 month old Mac Book Pro seems to be broken. I scheduled a late night appointment at the only Retail store in Boston, near my loft. 25 minutes later, I walked away with a replacement battery and a smile on my face. Those Apple guys and women are oh so nice. They are courteous, professional, passionate, and fun. The Apple Genius handled my MBP with more care then me. The counter staff were friendly and helpful. On my way home one of the staff was heading back to the store, recognized me and said good night. If you were a parent, and your teenager grows up and behave with such manners, professionalism, and people skills, wouldn't you be proud?
Disclaimer -- I have been to other suburb Apple store within a mall and the staff there are definitely not as good. Perhaps it's a urban twenty-something thing here at the flagship store. So at least make those the role models.