In my previous post, I described the nice things that happened this morning. This post tells you about the not so nice people I encountered today. Remember my "dumber than a dumbbell" post last year? I thought that is behind me but I thought wrong. My Tai Chi student has signed up for some program at the Boston Sports Club that gives her a lot of coupons for "free friends visit". So she has been using them on and off to get me into the club to do the Tai Chi class. Since she has been away for almost two months we actually have not been going for awhile. Today, only our second time since the beginning of Summer, a BCS staff stopped us at the entrance.
"You can't use that coupon, it is for new visitors only", she waved that in front of my friends face. My friend explained that she was told that she could. In fact, the only reason she signed up for the special program is to get those coupons to use for the Tai Chi classes. "No you cannot, see what it says here" the lady pointed at this little postage stamp sized coupon again.
The conversation went downhill from there. I explain to the lady that I am truly puzzled why she explicitly go out of her way to annoy my friend and myself. I told her the additional irony -- I just received a flying from (a different location up the street) BCS offering corporate membership at my office. And her attitude turns me off Boston Sports Club completely.
I really try to understand this lady's mental process (or the lack of). What does she think she is doing? Is she profiting from this or being hurt by this. Today we paid the extra $15 guest fee. So Town Sports made $15. Hurrah! But would we ever go back again? Highly unlikely. So there is no future $15. My friend currently has a family membership. She is so annoyed that she wants to quit now. So that are more hundred of dollars of annual due lost. Why?
You think the lost of one membership is not a big deal. But this is a tight neighborhood. This is my second blog posts that I am writing on this topic. Will this in anyway be positive PR for Boston Sports Club? Or negative?
I quickly checked their yelp listing here. Here are some juicy excerpts:
- "Staff, including the General Mgr. in particular, often looks like they would rather be anywhere else. Can't say I blame them, but it's called "acting", I do it at my job all the time."
- "The hairdryer holders in the women's locker rooms are all broken so the hairdryers just lay on the shelves leaving no room for toiletries etc. Towels are thin with wear. The staff, both front desk and trainers, are indifferent. Asking a question generates attitude - especially the trainers."
- "The 1-star is for the woman who handles the memberships at this location. Every time I talk to her, she gives me incorrect information. She seems so vibrant, confident and well-versed that you want to believe her - sadly it's a facade."
- "The staff always says "Have a good workout" even though they clearly don't mean it and don't care."