First, it is official. I won't get DSL service here. Remember that I ordered the service, only to have a non working line from the start. Today they told me that "there is problem at the pole, and they would have to rewired the neigbourhood", so I will not be getting DSL. Read the entire story here On another front, I have a business account ISDN at home also. That line went dead two evenings ago. I called them last night, and the dispatch a tech to my house, and fixed it within 24 hours. This is the hidden secret -- get a business grade line ! The problem was that the splice was loosen at the "box" outside, which is underground. I think the snow plow shoke it loose. But it's fixed and I am back to my 128K data line.